Privacy Policy

WooSentinel (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our SaaS platform.

1. Information We Collect

We may collect account information such as your name, email address, company name, and login details. We may also collect WooCommerce store data such as products, orders, inventory data, store metadata, incidents, AI usage logs, and system activity logs.

2. Payment Information

Payments are processed securely by Paddle. WooSentinel does not store your full credit card or payment card details.

3. How We Use Your Data

We use your data to provide store monitoring, incident detection, AI-powered insights, billing, support, security, and service improvement.

4. AI Processing

WooSentinel may use AI providers to generate operational insights. AI processing is controlled by your plan, store settings, and tenant-level AI controls. We do not sell your data.

5. Data Sharing

We may share limited data with trusted service providers such as Paddle, hosting providers, analytics tools, and AI providers only when required to operate the service.

6. Data Security

We use reasonable technical and organizational safeguards, including encrypted credentials, access controls, and secure authentication. However, no online system can be guaranteed 100% secure.

7. Data Retention

We retain data while your account is active or as required for legal, billing, security, and operational purposes.

8. Your Rights

You may request access, correction, export, or deletion of your data by contacting us.

9. Cookies

We may use cookies for authentication, security, preferences, and analytics.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

11. Contact

Email: support@woosentinel.com